I help organizations successfully navigate business transformation by connecting technology, people, and process. My work sits at the intersection of behavioral design strategy, organizational change, enablement, and Salesforce, ensuring that transformation initiatives are not only implemented effectively but also embraced by the people they impact.
My approach goes beyond system implementation. I focus on understanding how people learn, adapt, and engage with change, designing strategies that increase adoption, reduce friction, and create meaningful, sustainable outcomes. From pilot programs and global deployments to training, UAT, support readiness, and hypercare, I help teams build confidence and capability throughout the transformation journey.
With a background spanning Salesforce administration, project management, service design, and behavioral change, I bring together strategic thinking and execution to turn complex initiatives into experiences that people can understand, adopt, and champion.